If you would like to modify your order and it has not been processed, please email firstname.lastname@example.org. Once your order has been prepped for shipping, it cannot be modified.
Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.
If an item is listed as sold out, it is unavailable for purchase. You can click the ‘size sold out?’ link on the product page and sign up to receive restock notifications. You can also reach out to us at contact@ bananasmonkey.co for more information.
Please email us at email@example.com as soon as you receive your order.
You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.
Bananas Monkey aims to ship out your order as quickly as possible. Orders typically take 1-3 business days to be packed in our warehouse but may take as long as 3-5 business days to leave our warehouse. After that, it will arrive to you based off the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships. Please check to see if you purchased a back-order item, which normally ship within 1-2 weeks. If you have any questions, please contact us.
Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason :)
Bananas Monkey aims to ship out all back ordered items as quickly as possible. Please allow 1-2 weeks for any pre-orders or backorders to ship. If you have any questions, please contact us.
We offer international shipping but at this time are unable to ship to Afghanistan, Ascension, Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Ghana, Guinea-Bissau, Iran, Kiribati, North Korea, Nauru, Pitcairn Island, Saint Helena, Saint Pierre, Miquelon, Samoa, Sao Tome, Principe, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tajikistan, Tristan da Cunha, Turkmenistan, and Tuvalu.
Email us at firstname.lastname@example.org and we can give you more information. While we do everything we can to prevent any customs fees, holds, or taxes charged to you upon arrival, we cannot guarantee this. If these do occur, we are not responsible for paying these costs. The responsibility is yours, the customer. As well, if you send the package back due to any of the above reasons, we will not issue a refund.
Unfortunately, we are unable to ship to Post Office (P.O) Boxes, APO, or FPO addresses.
All orders shipped to California addresses are subject to state sales tax and may be subject to local taxes. Orders to all other U.S states will not be subject to any sales tax.
All orders are shipped from our facility in Los Angeles, California.
My tracking information states that my order was already delivered but I have not received it. What does this mean?
Please email email@example.com. We will do our best to resolve the issue as quickly as possible.
Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us at firstname.lastname@example.org.
If you wish to exchange your purchase for a different size or style, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above. If you have any questions, please email us at email@example.com.
FIT AND SIZING
We include any notable callouts in the ‘Size & Fit’ section of the product pages. If you have any other questions, please email firstname.lastname@example.org and we will help you find your correct size.
Each style has special care instructions attached to the garment. We suggest washing every garment on cold and tumble drying on low heat. Please do not iron artwork. If you have any questions regarding garment care, please reach out to us at email@example.com.